Prototyping a Future Employee Service
I enjoy building concepts to test ideas. One concept I built was around how seating tags could be a tool for employee connection. During research sessions to improve J&J’s employee’s intranet system, I learned that search was a tool that our employees had trouble with.
Search depended on our employees being very precise with their spelling. When watching fellow employees move through searching for a person, I watched them hesitate as they thought about the spelling of the person’s name. Some of them would say they felt bad and would audibly sigh when the search results didn’t bring up the employee they were looking for. That’s when I thought what if an assigned seating placement tag could be enhanced to connect employees? I also wondered could it help build employee confidence in reaching out? What if there were other tools that fit under the umbrella of an employee intranet? How could we build a service ecosystem that could contain multiple ways to connect people?
This was a sample scenario I wrote: You are at the office and you have a question for a person. You know where they sit, so you decide to walk to their desk. When you arrive, they are not there. You are not sure of their e-mail. How can you connect without having to search for their name?
To answer this I made a prototype utilizing the assets from our pattern library, the IOS interface system, Invision, and Google’s QR code maker. Before I linked assets and created a code, I sketched out a general flow.
After building the prototype and testing it. I looked for people to test it with. I tested it with leaders within our design studio and it became a springboard to discuss ideas about how our physical and digital tools could work better together.